The Role

We're looking for an impeccable servant-leader with a progressive mindset to join our leadership team as a VP of Store Development and Design. You'll be able to lead with integrity and strength, and challenge where necessary at a senior level.

Fostering and engaging an inclusive and diverse culture is key to the strength of the Starbucks organisation, and we are looking for an individual with this at their core. A future thinker & business partner helping Starbucks collectively grow together is key, with the ability to take accountability to deliver business growth, exceeding performance expectations.

Key Expectations

• Business acumen and problem solving
• Managing Time Horizons: Balances building confidence and driving outcomes in the near term, while building sustainable momentum for the long term.
• Shaping the Organization: Refines organisational structure and operating models to deliver Starbucks strategy.
• Making Systems Decisions: Makes timely decisions in the face of enterprise-level risk, competing priorities, and limited resources in service of Starbucks strategy while considering the impact on partners, customers, and shareholders.

Priotising and planning

• Aligning the Enterprise: Understands the value added by distinct functions and aligns across the organization to allocate resources and make appropriate trade-offs to solve complex organizational problems through the lens of Our Mission & Values.
• Prioritising Talent Development: Actively develop successors poised to elevate the discipline, pools of talent for the broader organization, and functional capabilities to sustain future growth.
• Translating Strategy: Translates Starbucks strategy into prioritized functional initiatives and stays the course long enough to achieve the intended results.

Collaboration and communication

• Delivering on the Partner Promise: Creates the Starbucks Experience for partners by role modeling leadership in alignment with our values.
• Performing with Peers: Builds trust-based peer relationships and seeks input to create shared goals; leverages one another’s expertise to make progress together.

Coaching for performance and development

• Inspires partners to deliver their very best and create a meaningful career.

Team Building

• Creates an environment that enables teams to thrive.

Must have experiences

• Vision & Growth Strategy: Demonstrated success in driving growth in a dynamic physical retail environment, to develop new ideas, customer experience strategy and advocacy to grow the store portfolio with our licensee business partners, aligned to brand standards.
• Collaboration & Communication: Has led initiatives to build the effectiveness of licensee operations by clearly articulating and communicating the brand strategy, purpose and objectives and translating into actionable business plans for the licensee.
• Influence: Has been responsible for influencing and maintaining the relationship between company and licensees by providing consistent communications, processes, buy-in and influence on a system-wide basis. Has acted as a liaison between a variety of stakeholders and company.
• Team Leadership: Has provided both strategic and tactical leadership and direction for a team, providing guidance, instruction, direction and leadership to the team, for the purpose of achieving key results.
• Business Development & Negotiation: Strong capability to provide oversight as well as lead direct negotiations on new markets, investment strategies, contractual obligations, ensuring compliance with brand standards and agreements within a relationship management approach.
• Financial Acumen: Has experience and understanding of financial management principles to ensure decisions are fiscally sound and responsible.
• International Experience: Has worked in or led in one or more key business markets outside of home country and understands cultural nuances and has successfully navigated through these nuances.
• Brand Stewardship: Has experience in connecting the dots between current business realities and future brand strategy. Has led in being the custodian and ambassador of the brand. 
• Revenue Strategy: Has directly contributed to delivering significant profitability and revenue growth (+10-20% YOY increases).

Nice to have experiences

• Innovation: Has successfully developed and delivered innovations across the brand that enhanced the customer & licensee experience, providing growth, vision and value.
• Technology Strategy: Has had oversight into guiding the technology roadmap and identified and operationalized opportunities for in-store technology innovation and growth.
• Expansion Planning: Has worked closely with licensees to ensure that they have the growth and expansion planning competencies in place to meet the company’s growth strategies and plans.
• Geographic Trends: Has used in-depth knowledge of geographic trends and existing location specific limitations to craft territories in a given market.
• Coaching: Has successfully coached and provided business review meetings with licensees to guide development plans, renewal options and other topics that lead to success for all.

This job description is only a summary of the typical functions of the role and is not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties that may be required. Management reserves the right to amend the responsibilities, tasks, and duties of the jobholder as dictated by business requirements. 

Starbucks is committed to building an inclusive and diverse workforce .  All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.